The agent who helped me at KIA South was polite and knowledgeable and the service (oil change) was performed within the stated window of time. I gave 3 instead of 5 stars in protest of KIA, the company. My Soul eats oil due to an engine problem that was well documented in a class action lawsuit. I found out about this lawsuit after the expiration date when I had my car towed 150 miles to the nearest KIA dealership in New Orleans as it suddenly stopped accelerating while going 75 miles/hr in the middle lane of I-10 (lack of oil shuts down the engine to protect it from damage. No engine warning light to alert me to this situation!). The dealership in New Orleans confirmed there was zero oil in the tank and that the culprit was defective oil seals which was part of a class action suit against KIA. Even though I now own a defective KIA product, the company refuses to take responsibility to either repair or replace the engine. Instead, I am locked in a cycle of repetitive ‘tests’ that I must complete which is clearly a goose-chasing exercise. KIA New Orleans had already performed the required tests and issued a report yet this diagnostic work is not being recognized by KIA. I love the car and the team member who helped w the oil change was great but I am sorely disappointed with KIA, the company. The agent who helped w the oil change has recommended that I once again go through the oil test, step #1 in a multi-step process to determine if the seals are leaking oil, after which she will help me petition KIA to take responsibility for their flawed machinery. I will comply to the fullest in the hope that KIA will then assume responsibility and make this right. Today, I am a wholly dissatisfied KIA customer but I am hoping this will be reversed. I will dutifully share the results of this process far and wide.

New to Austin, and being 76 years old, I used GPS, which directed me to the Main Customer Gate entrance of the Dealership. I arrived for my scheduled 7:15AM appointment at 6:45AM, only to find out from a lady who was standing on the other side of the closed gate, waiting for an Uber to take her to work, that the Main Customer Entrance Gate stays locked until 8AM and I would have to drive around to enter the dealership from the side road, which she had to do to drop off her vehicle and be able to get to work on time... Pitch dark outside, it was dangerous and impossible for me to back out on a one way street! The dealership has changed Management and has done a great job updating the EXTERIOR, with the new Kia Log, and a new coffee machine for customers and staff...., but it begs the question why the dealership/keeps such a large inventory of used and new vehicle on such a small lot/piece of property, which is like "junk yard" and a race track when trying to get into the service area from the Customer Main Entrance gate or trying to get out after service is completed! The inside of the Service area, just outside the Service Managers & Advisors offices is junky with boxes and equipment... My Rating is only for the Service Center and the Service Advisor Ashley Martinez, the only woman in the Service Department who is intelligent, with great customer skills and a pleasure to work with. She has been with the dealership 2 years - why is her name not listed below??

This is the worst service department that I have ever seen. The second worst was also Kia. Kia makes great products, but is unable to service them. Buyer beware.

Great service, quick and I had my car back in 24 hours. My service advisor Zane was great!

Despite the crowding, service was efficient and well-taken care of. Edwin did a great job. Trying to call in however was useless- they aren't on location and don't know anything in the phone.

Ashley was great! The service was quick too, it an enjoyable experience. Would definitely go back.

Always great customer service easy to schedule service especially on a saturday good clean waiting room

Dealership is good. Service department needs work on their customer service. Communication is key and unfortunately they lack in this area.

We had a very good experience at this dealership. Steve Formsma our service consultant was amazing!

Cell from the service department is such a great guy! I request him every single time I go to Kia of South Austin, and they always do such an amazing job!

Great service. Car was ready within a reasonable amount of time. Workers were really nice.

only because I can't give 0 Terrible service, I call to make an appointment, you show up and only then do they tell you they will need 5+ days just to determine the fix, when they could have mentioned it on the phone. No call no update along the way. When they finally get around to pricing out the fix and robbing you blind via invoice with no call, they then stop answering your calls, fail on multiple callbacks and leave you on hold for 2 hrs just trying to get a simple update on the vehicle. The staff is rude and cannot seem to be bothered with customer service because they are so busy, repeatedly telling you how lucky you are because someone else's vehicle has been there for 3 weeks. They offer no courtesy vehicle, and tell you good luck getting a reimbursement from Kia on a rental. Completely useless, I will never return here for my Kia.

I had my Sorento tire replaced there under warranty. Steve, in service is super helpful!

Car sales are great, maintenance group is fast but reliability is another story, if they mess something up you will have a week hold time for them to diagnose the issue they caused. You have to leave your vehicle and they offer no loaners

Excellent experience! Quick turnaround, professional staff, and the oil change was done on time. Very satisfied.