Reviews & Testimonials
Looking for testimonials and reviews about Group 1 Kia South Austin? View recent reviews and learn what our customers are saying about us, in their own words. Have something to share or want to leave a review for us? Click the link below and let your voice be heard. We appreciate your feedback and patronage.
Despite the crowding, service was efficient and well-taken care of. Edwin did a great job. Trying to call in however was useless- they aren't on location and don't know anything in the phone.
Ashley was great! The service was quick too, it an enjoyable experience. Would definitely go back.
Always great customer service easy to schedule service especially on a saturday good clean waiting room
Dealership is good. Service department needs work on their customer service. Communication is key and unfortunately they lack in this area.
We had a very good experience at this dealership. Steve Formsma our service consultant was amazing!
Cell from the service department is such a great guy! I request him every single time I go to Kia of South Austin, and they always do such an amazing job!
Great service. Car was ready within a reasonable amount of time. Workers were really nice.
only because I can't give 0
Terrible service, I call to make an appointment, you show up and only then do they tell you they will need 5+ days just to determine the fix, when they could have mentioned it on the phone. No call no update along the way. When they finally get around to pricing out the fix and robbing you blind via invoice with no call, they then stop answering your calls, fail on multiple callbacks and leave you on hold for 2 hrs just trying to get a simple update on the vehicle.
The staff is rude and ... Read More DealerRater - Sep 23, 2026
I had my Sorento tire replaced there under warranty. Steve, in service is super helpful!
Car sales are great, maintenance group is fast but reliability is another story, if they mess something up you will have a week hold time for them to diagnose the issue they caused. You have to leave your vehicle and they offer no loaners
Excellent experience! Quick turnaround, professional staff, and the oil change was done on time. Very satisfied.
It was a pretty quick process for us. I gave 4 star mainly because of my main contact lady Ashley was very responsive when I had questions thru the process. And she was just great. The minus one star was because the mechanic informed us in the diagnostic that the steering system was not good but when we got it home we looked because we had previously replaced it that all the wires to it were cut or ripped off. Fixed a big issue we were having with the vehicle once we wired it back and taped it. As well as ... Read More DealerRater - Sep 13, 2026
Kia of South Austin gave me a terrible experience. I had a scheduled appointment for a simple tire rotation on my EV9. When I arrived, they told me it would take two hours. When I mentioned my appointment, the staff rudely said appointments mean nothing and other people have them too. Do not waste your time here.
Super communicative and quickly assessed a problem with my fuel pump. Everything was under warranty so just had to wait on a part. At pick up, the folks in the service area were super friendly and it seemed like a good teamwork environment. I would use them again for any future maintenance!
Had excellent service! Everything was handled with professionalism and efficiency. I will definitely be using this dealership for additional servicing needs.
Speaking only about the service department; Repair itself seems appropriate, more so disappointed with the lack of communication and clarity during the entirety of the process. Vehicle was dropped off after hours on a Tuesday, called Wednesday to make sure it was received. Was told it wasn’t checked in yet and a service advisor would contact me once it was, and to expect 3-5 days for it to be diagnosed. That was alarming but I get they may be understaffed or overwhelmed. Confusing though, as I had booked an appointment for the drop off, which would lead one to ... Read More DealerRater - Aug 14, 2026
Set up a appointment 4 days before dropping off vehicle for oil and eng diagnostic ck. So when dropped off car 2 days past and got info for other services needed. So I picked one more service. And they said that a service or someone at the desk will contact me. No did after I called for 2 days and was told the someone will call you back shortly never happened so now one week since dropped off I called one person said no car was not ready, then put me on hold and said oh yes it is so went today to ... Read More DealerRater - Jul 6, 2026
Our car was towed in Tuesday because all lights on the dashboard were on and it would not drive. On Wednesday we were told it would be 3 to 4 days and that it would be covered by warranty. I asked them to double check because the issue with my car 2 months ago was not covered and they said they would double check the system. They confirmed that it would be covered under warranty. On Thursday I got notification that my car had been unlocked, so I called again for an update. The person said that the car was currently in progress ... Read More DealerRater - Jul 3, 2026
Their service department program is very unorganized. When you drop your car off, it could be at least four days before they even take a look at your car. I will not use their service department again.
They were very professional and knowledgeable I felt like family they were very courteous and kind
Ashley and the dealership are awesome. Great place to wait and work, they have coffee/water/snacks!
As usual, the service given at this place was great and I will continue to get my K5 serviced at this dealership!
El personal me dio muy buen trato muy eficientes y profecionales me hacian saver sobre el progreso del servicio de m8 automovil
Worst experience I’ve had in a dealership. Super rude and was bullied into fixing and paying for a new car I bought that had a lil leakage
Great customer service!!! Service department is way more honest than Kia—North!!! Thank you for your service
I had one of the worst dealership service experiences I've ever encountered at Kia South.
I brought my vehicle in for a diagnosis and was quoted over $8,000 in repairs. Before agreeing to such a major expense, I asked for more detailed information about the diagnosis and the testing that had been performed. The service department was unable to provide clear technical details, and when I spoke directly with the dealership's service department director, Cody Kemmerling, he admitted he did not know the technical specifics behind the diagnosis. I was also told that certain diagnostic tests commonly associated with ... Read More DealerRater - Jun 3, 2026
Amazing service, Zane May , my service advisor was very knowledgeable. I will keep bringing my vehicle for my regular maintenance services. Thank you very much.
Sal was great! He was very helpful and I could tell he had a lot of experience. Fast service.
Steve was great, very helpful with getting my car ready fast. Also very nice to get me a ride to and from the service center
The staff were great. Ashley was kind and answered my questions. The prices are predatory; geared toward uninformed customers who trust their dealerships by default.
Steve was very helpful, everyone is very pleasant. Service is great,the are very knowledgeable about my vehicle
Mentioned that the warning message was not reset on the previous visit. They kept my car for 7 days, $1500 later, and the warning message IS STILL POPPING UP! Always something with their Service Department.
I had a wonderful interaction with my agent. He was thoughtful and helpful. I would recommend them highly!
The service dept is friendly, attentive, well organized, and thorough. The prices are fair. Service time is always less than estimated.
The customer service was not super helpful. Could be a little more respectful and explaining things more
I am currently awaiting next steps from my service technician about a scratch on my door that occurred while my car was being serviced. The entire ordeal has yet to be handled with any care as the ipad photos taken upon arrival were passed around, and the “paint guy” was “on lunch” when I picked my car up. I have maintained contact with Ana every business day since then, and have not received any sort of condolence or consideration about what’s happened. As a returning customer of over 6 years I am not blaming Ana but the service department in ... Read More DealerRater - Apr 6, 2026
No issues at all in getting the necessary work done. Super appreciative of the loaner car, which allowed me to not miss any work.
The service department is very efficient, and the personal too servicial, and they know very good they work
Service was better this time; awful last time; never got survey sent to me. Awful. Called and called but survey was never sent because service department knew the service was awful. Person with worked with this time was very good, efficient, and professional. Salvadore I believe.
We bought a new KIA Telluride a couple of years ago. I take the car back to the dealership for some of the maintenance. The other day when I dropped it off, I was worried because they seemed so busy. That did a whole bunch of work on my car and got done in one day. When I came to pick it up, they were very helpful and efficient. I got out of there very fast.
Super firendly staff I will certainly be bringing my car back here in the future.
Kia South is a great dealership and I trust them with all my car needs and will continue to do buisness with them in the future.
No parking anywhere. There service associate didn't communicate. I called Zane 6 times 1 call back
Everyone is very professional, including the salesmen who helped us buy the car to the service department.
Kia of south Austin is the best in taking care of my Kia Soul LX. My Service Advisor, Zane May did an excellent job communicating with me and managing the routine servicing (oil change, spark plugs, wheel alignment).
Friendly staff who truly care and the service team was kind. The team was professional. I highly recommend.
Every time I visit this location for service to my Kia, they’re knowledgeable & friendly!
I recently visited Kia for an oil change service and was very satisfied with the overall experience. The service team ( Zane May ) demonstrated a high level of professionalism, efficiency, and attention to detail throughout the process. The service was completed within the expected timeframe, and all information regarding the maintenance performed was communicated clearly and transparently. The facility was clean and well maintained, reflecting Kia’s commitment to quality and customer service. I would confidently recommend this service department and will return for future maintenance needs. Thanks you Zane May!
I am using this dealership for many years. The service is good and takes care of my car.
Anthony in service got me in and out quickly and was very helpful! I appreciate the great customer service I received from all of the service and sales staff.
HORRIBLE EXPERIENCE. I feel like if you are buying a used vehicle at Kia of South austin you are treated like a second class citizen after you sign the papers. The salesperson quoted me the wrong price and wrong interest rate and I didn't know until 4 hours later when I was about to sign papers. I will accept the responsibility for continuing the process but now that it's official, I believe this was a horrible mistake. I was also told that I didn't need to continue having full coverage and I could just change to liability later ... Read More DealerRater - Jan 16, 2026
great service friendly people patient with all my questions and knowledge about our car . great
Excellent customer service. I would recommend visiting this dealership. The service they provided for my car was excellent, and they answered my questions clearly.
I bought (2) 2025 vehicles recently. A Telluride ans Sportage. Anthony was our salesman. Great guy super nice. So was F&I. Recently my Telluride got a nail in the tire. I called Roadside assistance and they were very responsive and nice as well. I was able to drive the vehicle to the dealership the next day. I was met quickly and she was very nice as well. Had me checked in quickly and got me an Uber ride to work and back. The check out was easy. A very pleasant experience. I'm glad I chose Kia and this dealership. ... Read More DealerRater - Jan 13, 2026
The Kia dealership was efficient, friendly, and professional; they inspected my car and explained everything clearly.
My experience with Kia of South Austin has been extremely disappointing and stressful. I put down a $5,000 deposit in good faith, and after that, the communication from the dealership became unclear, inconsistent, and unprofessional. I was never given straight answers, never updated properly, and was left completely in the dark about the status and location of the vehicle. To this day, I still don’t know where my car is, whether it was sold to someone else, or why my money was held without transparency. No customer should have to chase down basic information or feel ignored after spending thousands ... Read More DealerRater - Jan 9, 2026
I went in for warranty on a dead battery and to look into low coolant levels.
The warranty on the battery was denied because I had installed a dashcam in the vehicle. The dashcam had nothing to do with the battery going bad prematurely. It was installed right after purchasing the car almost 3 years ago, and I have done the same with every car I have bought in the last 10-15 years and on my relatives' cars without any issues. They just decided to use it as an excuse for denying the warranty. They also could not agree among themselves ... Read More DealerRater - Jan 3, 2026
I called before I brought my vehicle in for a tire repair, and talk to the service department. They told me there would be no charge if it was just a patch. I also confirm this with a second worker before I brought it in. They told me nothing was wrong with my vehicle. Then I had to bring it back the next week because it kept losing air. Then they found the nail and insisted after it was $40 and I could take it or leave it. Did not care that I was told it would have been covered. Between ... Read More DealerRater - Dec 22, 2025
It was great they were efficient, but need to be updated on warranty and what is available.
I went in to get an oil change after receiving a coupon from Kia in my email for a $19.99 oil change. Made an appointment told Ana the service asociado when I got there I had a coupon she said she saw it on the iPad, said the way was between 1-2 hours, which is ridiculous for an oil change. I waited got the text about service, which you should really change if the customer is waiting the service advisor should come talk to the customer face to face thats just laziness. I had to get up and go talk to ... Read More DealerRater - Dec 12, 2025
Everyone at this dealership is so awesome. I appreciate the amazing customer service and support.
Mr. Mason was insanely helpful and friendly. Big up to him! Great service and fast.
I purchased my vehicle from them, if your going to sell a vehicle, you should know how to work on them. They have not been able to fix my hood rattling and have been in over 5 times for this same issue. Set an appointment to get my oil changed and was told they would make sure to pre order my filter so I didn't have to wait for it to be delivered once I arrived, it was not done so I had to wait an extended amount of time for the filter to arrive. On top of that while ... Read More DealerRater - Dec 5, 2025
Mason was the best! His customer service is amazing, he took such great care of my car.
From the moment I spoke to the first person, I was greeted professionally. I was taken care of throughout the entire process. Communication was great ,and the service was very fast.
Sal in the service department was very informative and thoughtful. He got the speciality part on order for me and got my car scheduled right away.
Have my car for more than a month, wouldn’t update me unless I called and even then couldn’t get an answer. When they did give me a time it was end of the week, end of day, Monday at worst, end of day Tuesday, for me to finally get a call end of day Wednesday. No loaners and I have to lose money for a rental not being to go to work the two weeks because I wasn’t told about Kia consumer and rentals. This was my worst experience with this dealership, probably my last, and I ... Read More DealerRater - Nov 13, 2025
This dealer is amazing, 5 stars on eveything, customer service, service, quality, friendly, quick service.
Zane provided great service from start to finish! He took care of my needs quickly.
I was very glad to get my oil and filter plus oil pan plug gasket and equally glad to get the discount offered for choosing a time they offered. SAL , the service person who greeted me and then returned when finished was Pleasant and helpful.
The service is bad, the car lot has no room to park customer vehicles and all new vehicles on lot dusty and dirty. But, the service writer David Harrison and the auto tech that worked on my Kia Optima were awesome.
I’ve been coming to this location for the past year and 5 months and I love it I get treated with quality service my second car from this company and I can’t be happier will love to continue my business
Kia of South Austin is a great dealership. The dealership is very clean and there’s plenty of goodies in the waiting area to keep you satisfied. The Kia staff are very good and helpful. The service team takes good care of my car every time I take my car in. They are thorough and reliable. Today i was in and out of the dealership way before it was promised! Thank you so much Zane for all your help!!!
Excellent service. They are very friendly and always quick and efficient. I highly recommend this service department.
Weekdays are best for quick service, weekends get a bit busier. The service advisor I had this time was efficient and friendly. I’ve been coming here for years to get my oil changed, always trustworthy and reliable.
Mo and all of the Kia South team are great! Highly recommend them if you're looking for a great deal and awesome service.
I had mad a 9 am appointment for a routine chckup; this time consisting of an oil change and tire rotation. Steve, who checked me in, told me tha the car should be ready in two hours or less. Well, it was 12:45 when Steve came into the waiting room and told me that my car was ready.!! That was 3.5 hours .
Dealer has had my car for a month now due to a recall on the car. As of today no work has been completed on the car still. No rental or loaner was provided. 10/10 would recommend staying away from kia in general. If you are unfortunate enough to already own a kia I would advise you to at least find a more professional and reliable dealership to have it serviced
Fantastic service! Sal, we really appreciate you man. Shout out to you and your service dept. we won’t go anywhere else. Thx KoSA!
Kia of South Austin staff especially my service advisor Sal Ortega always goes above and beyond and provides me with great customer service.
Great to waiting space, they also got me a complimentary ride home and back for picking up my car.
Agent that helped me was super helpful and was able to get me in and out within 2 hours
My 2015 Kia had over 150,000 miles when it qualified for an engine replacement due to a recall. I was pleasantly surprised that Kia kept their word and had my car fixed in less than three weeks. Mason was my service representative and kept me informed during the process and pleasant to work with. Overall, I had a great experience. Yes I know my engine was replaced for a recall, however a 10 year-old 150,000 mile plus car gets a new engine, great service and no hassles I’m still amazed!
Place has been very good for regular maintenance. The only problem that I see is that it is at a crowded area.
Kia of South Austin provides easy of scheduling as week as good service. I will use them going forward because of the service.
They always provide great service. With a minimum amount of downtime. This is the only place I got to serve with my vehicle.
Me gusta la honestidad y su buen servicio le doy una calificacion de 10 Estrellas al asesor Salvador Ortega
I receive great customer service, Ashley Martinez, you did a great job, see you next time
Fast and friendly service it was a great visit and experience especially from Randy Q.!
Courteous and friendly staff in the service department. Work done quickly. Clean and comfortable waiting area.
This dealership really worked with me and did an awesome job! Mason was the best. Thank you all so much!
I purchased my car elsewhere, but to me, it made no difference. John, the service manager and Zane, my service advisor, were terrific, as they had to follow up with Kia corporate to make sure the right parts were ordered and installed. I appreciate their hard work.
Quiero agradecer y felicitar a salvador que me atendió. Desde el primer momento fue muy amable, atento y profesional. Me explicó todo con paciencia, resolvió mis dudas y me hizo sentir en confianza. Es un placer recibir un servicio tan cordial y eficiente, definitivamente se nota cuando alguien disfruta y se preocupa por su trabajo. ¡Gracias por la excelente atención!
We bought this car two years ago and we always take it back to have a service at the same place. We bought it. Good service.
From start to finish, Ashley and everyone in the service department were very nice and helpful.
If possible, I would give 0 stars. I brought my car in for an oil change and tire rotation. Was told it would take about an hour and it took three hours. I had errands to run that I didn’t get done because I was stuck waiting on a simple service. Then when I got my car back, they parked it and blocked it with other cars.
Really bad service unprofessional more than two hours for just oil change the adviser really rude
I don't normally write these types of reviews. Southpoint kia provides great service and will not rip you off.
Shane was great. We will definitely be back. Glad to have a fast dealership that can care for my car.
Treated professionally and very courteous. They kept me apprised of the progress step by step. They listed problem item and gave me finance options.
Reviews & Testimonials | Group 1 Kia South Austin
